Savvy Hospitality

MYSTERY SHOPPING AND AUDITING

Challenge

In the highly competitive industry that we are in today, any organization needs to stand out in terms of products and

services to win competition.

Good customer service along with the best

products and services are the key to success

Solution

Challenge

We conduct discreet audits for Hotels, blending Guest perspectives with expert insights. Our comprehensive assessments cover reservations, reception, staff demeanor, services, product knowledge, and billing. Staff are unaware of the audit, ensuring authentic evaluations. We provide detailed reports with customized scores, fostering accountability and driving improvement in staff efficiency and service quality

TRAINING AND DEVELOPMENT

Challenge

Most service industry staff today lack operational knowledge, confidence,

communication & soft skills, customer and complaints handling - the key to success in any business

Solution

Challenge

Constant training and development in these areas will help business and staff development and will be a strong motivational factor

We train staff in the Hospitality Industry and have seen considerable

improvement in operations and staff efficiency. Both staff and the business have benefited exponentially and grew to exceed

Guest satisfaction than prior to the training

RESERVATIONS & SALES COORDINATION

Let’s achieve the budgeted sales targets!!!

Managing the reservations process and reaching out to Travel agents and Corporates presents challenges such as limited database, staff capability, and time constraints.

Key tasks include approaching target customers and agents, providing detailed information promptly, maintaining regular follow-ups, coordinating with the Hotel, and handling inquiries with professionalism.

Adhering to language and communication standards is crucial. Success hinges on efficient time management, effective communication, and converting inquiries into bookings

With a 2000+ active Travel Agents database across India and Malaysia and dedicated trained staff, we help Hotels and Resorts sell better.

BRANDING

Creative/graphic design significantly influences digital media marketing

by enhancing brand appeal, fostering customer trust, and creating a

perception of business size. Colors scientifically affect people's minds.

Making effective creatives is the essence to capture the attention of

digital natives who have short attention spans.

Engaging designs spark

online conversations, leading to increased popularity, driving business

leads. Branding and creatives are pivotal as they establish identity,

differentiate from competitors, and foster loyalty. Logos, graphics, and

advertisements convey brand messages effectively, leaving lasting impressions and impacting consumer perception, thus driving

engagement and business success

Savvy Hospitality helps with your creative designs and branding

material to authentically capture the brand image that you want to build for your Hotel

DIGITAL MEDIA MARKETING

Social media has transformed how customers engage with businesses. For Hotels and Resorts, attracting and retaining customer engagement is crucial. Precise targeting facilitates easy conversations with international Guests, deepening engagement.

Social media allows Hotels to stay connected with Guests, addressing reviews promptly to maintain their online reputation. Marketing through social media enables Hotels to announce special offers, run contests, and polls, driving engagement and increasing

business leads

Savvy Hospitality’s in-house social media expert recognizes the importance for Hotels, leveraging enhanced visibility, direct Guest engagement, and targeted marketing todrive business growth and maintain reputation

THE TEAM

Solayappan Narayanan

An alumni of University Center «César Ritz», Switzerland leads the team. He has over 20 years of industry experience in Sales, Revenue & Yield management,

Front office, Food & beverages and Training & development with various leading international Hotel chains like Habtoor Hospitality Dubai, The Park Hotels, Marriott Hotels and Wyndham Hotels

Pavithraa Srinivas

Solayappan Narayanan

An IIT Kharagpur alumna with an MBA and engineering background, with over 5 years of experience in the hospitality industry. She is proficient in business development, pre-sales, customer service, partner management and a stint in the technology side of business with a focus on integrating technology and

resources for optimal business outcomes

Tarunya Srinivas

Solayappan Narayanan

Tarunya Srinivas

With a master degree in organizational development and experience at Ernst and Young, this professional image consultant

brings a strong background in

customer-facing roles and accounting. Coupled with her expertise in social media,

she is well-positioned to lead branding efforts effectively, ensuring alignment with organizational goals and engaging target audiences online

Business Development Solutions